When we set up Iprosurv back in 2014, the number one priority was to convince the industry that drones in insurance were the future and that they had a huge role to play in claims and risk management. We believed that then just as much as we do today.
And as we come to the end of our sixth year, I find myself thinking (tentatively), that in the last year the market has finally had its eyes well and truly opened to the possibilities presented by tech and by extension, drones.
In those early days when Shane and I first set out, it was a hard slog convincing insurers and adjusters that there was a better, cheaper way for them to manage their claims using drones to conduct aerial surveys. But a brave few souls took the leap (you know who you are!) and when they did, their peers saw what was possible and more and more have turned to drones for the proven cost and time savings.
So much so, that drones are now a regular point of discussion in the claims and risk management community and they have recently become part of the general market discourse in the trade press.
We are nowhere near full adoption of unmanned aerial vehicles yet, but the momentum is there – it’s only a matter of time before every insurer and loss adjuster is using drones as standard. And I’m not shy to admit that this gives me a huge sense of satisfaction. To imagine a different way of doing things and then to see that actually take place … it’s something else.
But even though I was sure drones could make a big difference in insurance, I am still constantly surprised at the applications businesses find for them and the inspections our pilots undertake.
We always knew drones were perfect to assess the scale and impact of a major flood with their ability to get a bird’s eye view of a landscape. But we hadn’t considered that they could be used by farmers to assess crop damage by taking the colour temperature of their crops.
We hadn’t considered that a water supply firm would want to use drone mapping software to detect leaks in a water pipe rather than dig up the landscape in a time-consuming and expensive search.
We hadn’t considered that a security firm would ask us to survey the security measures at a port facility to help them identify weaknesses in that security.
And we hadn’t expected to be called in by the emergency services to provide crucial support in search and rescue operations.
But all of these instructions and more have come in this year – from statutory LOLER inspections to thermal renewables for hospital refurbishments to site surveillance in support of a criminal prosecution of fly-tippers. All of these have opened our minds to the huge array of potential applications for drone technology.
The interesting thing is, other than using different types of cameras (LIDAR, thermal, photogrammetry) and tailoring the pilot skill with the job, Iprosurv hasn’t actually moved far from our core offering – collecting, translating and delivering data to our clients in a fast, cost-effective and completely secure way.
What is different is the mindset of our clients and the profile of our new clients. It feels like we are well beyond the first hurdle of introducing drones to the commercial world and are now faced with a different challenge – managing the demand and adapting our skills to those new demands.
But the flexibility of drones actually makes that side of things quite straightforward – whatever the request, I can pretty much guarantee that we have a pilot and the equipment to meet it. Just last week we were instructed by an insurer on a business interruption claim and using our imagery and data, the insurer was able to save over £1m by instructing us for less than a thousand pounds. This case, coming in at the end of a hectic year, pretty much encapsulates what drones can do for the insurance industry.
So, where next for Iprosurv and drones after a momentously challenging and rewarding year? Based on what we expected compared to our experience today, I wouldn’t dare hazard a guess but what is certain that our ever curious and creative clients will continue to find more uses for drones and continue to surprise the Iprosurv team in the process.
Whether you are a current or a future client or just an interested observer, I hope you all manage to experience some kind of festive joy during a very different festive season and that when we all return after the break, we will see some light at the end of an often very dark tunnel.
Happy New Year everyone!