Fire-ravaged Derby church will be restored, insurance company says

Fire-ravaged Derby church will be restored, insurance company says

A church in Derbyshire that was devastated by fire earlier this month will be restored, the church’s insurance company Ecclesiastical has announced.

A blaze swept through the 700-year-old building on 4th December destroying the roof and causing widespread damage to the structure and interior.

Further inspections have since taken place, with drone technology used to assist structural engineers with the initial assessment.

The Grade I listed building is insured for £11 million and the church is now working with its partners on a roadmap for restoration on what will be a long and complex project.

After visiting the church, Director at Ecclesiastical Jeremy Trott said it was “heart-breaking” to see the historic building in ashes and said it was no easy task.

“It will be a complex project because of the age of the church, its listed status and the rich history of the local surroundings which, along with the site, have scheduled monument status. This means accessing site will be a challenge and we will need to be careful not to damage the ground when using heavy machinery to help clear and restore the site.”

Michael Angell, church operations director at Ecclesiastical, said he feels assured that the church can be restored to its former glory.

“We have a huge amount of expertise in working with churches and we understand the complex nature of a restoration of this scale.

“We’ve done it before – so that’s the key message on day one, to give the community that reassurance that we can get the work done in a way that preserves as much of the history of the church as possible.”

The church has since seen an outpouring of solidarity as hundreds of people committed to contributing towards the repairs. A dedicated crowdfunding page has raised more than £11,000 in donations.

Priest in charge of All Saints Mackworth, Jacqueline Stober said: “A church touches so many people, not just through regular Sunday services, but by being the place that holds people’s memories of those important times in their lives: baptisms, marriages and funerals.”

“The outpouring of love and support we have had since the fire has genuinely been astonishing,” she added.

The full article and more can be found HERE Article by Kelly Valencia

Posted in General Interest, Information, Iprosurv News

What next for drones and Iprosurv? Our clients will always guide us …

When we set up Iprosurv back in 2014, the number one priority was to convince the industry that drones in insurance were the future and that they had a huge role to play in claims and risk management. We believed that then just as much as we do today.

And as we come to the end of our sixth year, I find myself thinking (tentatively), that in the last year the market has finally had its eyes well and truly opened to the possibilities presented by tech and by extension, drones.

In those early days when Shane and I first set out, it was a hard slog convincing insurers and adjusters that there was a better, cheaper way for them to manage their claims using drones to conduct aerial surveys. But a brave few souls took the leap (you know who you are!) and when they did, their peers saw what was possible and more and more have turned to drones for the proven cost and time savings. 

So much so, that drones are now a regular point of discussion in the claims and risk management community and they have recently become part of the general market discourse in the trade press. 

We are nowhere near full adoption of unmanned aerial vehicles yet, but the momentum is there – it’s only a matter of time before every insurer and loss adjuster is using drones as standard. And I’m not shy to admit that this gives me a huge sense of satisfaction. To imagine a different way of doing things and then to see that actually take place … it’s something else. 

But even though I was sure drones could make a big difference in insurance, I am still constantly surprised at the applications businesses find for them and the inspections our pilots undertake.  

We always knew drones were perfect to assess the scale and impact of a major flood with their ability to get a bird’s eye view of a landscape. But we hadn’t considered that they could be used by farmers to assess crop damage by taking the colour temperature of their crops. 

We hadn’t considered that a water supply firm would want to use drone mapping software to detect leaks in a water pipe rather than dig up the landscape in a time-consuming and expensive search. 

We hadn’t considered that a security firm would ask us to survey the security measures at a port facility to help them identify weaknesses in that security. 

And we hadn’t expected to be called in by the emergency services to provide crucial support in search and rescue operations. 

But all of these instructions and more have come in this year – from statutory LOLER inspections to thermal renewables for hospital refurbishments to site surveillance in support of a criminal prosecution of fly-tippers. All of these have opened our minds to the huge array of potential applications for drone technology.

The interesting thing is, other than using different types of cameras (LIDAR, thermal, photogrammetry) and tailoring the pilot skill with the job, Iprosurv hasn’t actually moved far from our core offering – collecting, translating and delivering data to our clients in a fast, cost-effective and completely secure way. 

What is different is the mindset of our clients and the profile of our new clients. It feels like we are well beyond the first hurdle of introducing drones to the commercial world and are now faced with a different challenge – managing the demand and adapting our skills to those new demands. 

But the flexibility of drones actually makes that side of things quite straightforward – whatever the request, I can pretty much guarantee that we have a pilot and the equipment to meet it. Just last week we were instructed by an insurer on a business interruption claim and using our imagery and data, the insurer was able to save over £1m by instructing us for less than a thousand pounds. This case, coming in at the end of a hectic year, pretty much encapsulates what drones can do for the insurance industry.

So, where next for Iprosurv and drones after a momentously challenging and rewarding year? Based on what we expected compared to our experience today, I wouldn’t dare hazard a guess but what is certain that our ever curious and creative clients will continue to find more uses for drones and continue to surprise the Iprosurv team in the process. 

Whether you are a current or a future client or just an interested observer, I hope you all manage to experience some kind of festive joy during a very different festive season and that when we all return after the break, we will see some light at the end of an often very dark tunnel.

Happy New Year everyone!

Posted in Drone Tech, General Interest, Iprosurv News, Uncategorised

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Insurtechs need to get real and stop promising the world

Following a spate of insurtech failures, Rebecca Jones, CEO and co-founder of drone technology provider Iprosurv, argues that newcomers need to get real and stop promising the world.

Either by design or by accident, the insurtech community has been positioned as either the disruptors of, or in more recent years, the saviours of the insurance industry.

Which is handy because throughout 2020 it has become clear that however proud we are of our industry, there are huge issues that must be addressed, and quickly. So far, the industry has shown that it cannot find its own way out of the current situation – it needs the energy, the willingness to change and the know-how to make it happen that often only an outsider can bring.

But if the stars are aligned for incumbents and insurtechs to create a new future for the industry, why have we seen so many incomers stumble and fail in the last 12 to 18 months?

In a series of interviews with the founders of failed insurtechs, conducted by Oxbow Partners, every single one said the industry simply wasn’t ready for the change they were bringing and that their big idea hadn’t met current market needs.

Now that may be a catch-all to hide various other failures, but it is very revealing and starts to get to the root of why so many insurtechs fail. It’s fine to have a great idea and vision for the future of insurance but if it isn’t practical, isn’t actionable and doesn’t actually help those in today’s industry do things in a better way, then there is literally no point to it.

Whatever insurtechs aim to do, it has to be grounded in reality to have any chance of being adopted, never mind changing the industry. It seems that too many have been too keen to take on all the problems facing insurance in one go, racing to be the one that delivers the game changer.

But that is like chasing the pot of gold at the end of the rainbow – the game changer exists only in the minds of the deluded. Any new entrant into the market, whether they identify as an insurtech or not, will only make inroads if they are 100% focused on fixing the problems, or enhancing the opportunities, of today.

If they continue to focus on a too-distant future, they will continue to fail. And that doesn’t just damage their business – it damages anyone who seeks to apply new technology to traditional processes.

Because every time distrustful incumbents see another insurtech fail, it reassures them that they were right all along, that they should keep doing things the way they always have. And if that trend continues, we will all have failed.

It’s time for those of us who promise a better future for insurance to get real about those promises. We might see the potential that technology brings. We might get frustrated at those who don’t get it. And we might even think it’s all going to be a waste of time.

But those frustrations are our failures, not the industry’s. They can be addressed by being realistic about the application of the technology we have and rather than taking a technology-first approach, we have to look at what isn’t working or where opportunities aren’t being exploited and only then seek out the technology or approach that can address it.

If insurtechs continue to promise the world and deliver only failure, a real opportunity to change insurance for the better will be lost, perhaps forever. Far better to rein in those ambitions and frustrations and get real about what insurance really needs.

We must first focus on today and only when we’ve cracked that, can we move on to tackling tomorrow.

Full blog and many more HERE in Insurance Post

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Drones, data and digital: the changing face of farming

Our traditional view of farming owes more to childhood tales than reality with the harvesting of data almost as important as the harvesting of crops. Greg Emerick, co-founder of Sentera, an agriculture mapping software firm, tells Iprosurv how the future of farming is digital and how Sentera and Iprosurv are bringing that future to UK farming.

Our view of agricultural is often a romantic one, jolly farmers tending to their crops or their livestock and being one with the nature that surrounds them. But that owes more to the storybook version of farmers we are given as children than it does to the reality of making a living from the land.

The real face of farming is big business, worth billions to the UK exchequer, employing hundreds of thousands of people and providing 64% of the food eaten in the UK alone. Farming is serious stuff with serious consequences if anything goes wrong.

And when you’re reliant upon Mother Nature’s benevolence for your success, you’ll try everything possible to reduce the impact of her volatility.

Farmers have been finding innovative ways to do just that from the earliest times. Managing water through irrigation began around 3100Bc; harnessing the energy of animals with the plough was introduced in 3500BC; getting the most out of the land with crop rotation started somewhere in modern Belgium in the 16th Century; the widespread commercial use of fertilisers on soil really kicked off in the late 19th Century; the mechanization of tractors and implements began in the mid 20th Century; and seed breeding and traits accelerated in the late 20th Century.

None of this will surprise you but the point is that farmers have always been innovating and today is no different.

The only real difference is the form that innovation takes. Where once it was strapping a plough to an ox, now it is strapping a high-tech light sensor to a drone to conduct an aerial survey. But the motivation is the same – using any means or tools at their disposal to profitably improve production and quality while reducing risk as much as possible.

Greg Emerick, co-founder of Sentera

This focus has manifested itself in the last ten years or so in precision agriculture which in short, is the practice of precisely managing nutrients, water, seed and other agricultural inputs to improve economic outcomes in a wider range of growing conditions.

But it also encompasses the use of automated farm equipment like tractors, guided by GPS systems. And farmers in the US, where Sentera is based, have really embraced this new approach to agriculture. They’re applying tech to gain insight into a range of issues including:


• electromagnetic soil mapping
• soil sample collection
• crop yield data collection
• remote sensing or aerial imagery
• crop or soil colour index maps
• soil types
• soil characteristics
• drainage level
• potential yields

Not quite the picture of the jolly farmer ploughing his fields in his trusty red tractor that we all grew up with. This is the face of modern agriculture and it is changing all the time. When you look at that list of applications for the tech being used, one thing is common throughout – data. Agriculture experts are always looking for new and more efficient ways to gather that data and, most importantly, to act on it.

At a basic level, Sentera gathers and analyses data. The way we gather that data is with simple-to-use sophisticated sensors on drones or satellites and analytic tools, but when you boil it down to the basics, that’s what we do.

Farmers and their advisors use the analysed data Sentera’s sensors gather to manage their operations more efficiently – be that to measure the germination and emergence of their seed, evaluate the health and viability of a young crop or produce weed maps for precision spraying applications.

But there are broader applications. For example, asset managers use it to track and understand the value of their investments and to predict crop yields allowing for better crop marketing decisions.

And insurance companies are using drone surveys to gather the data to provide a more accurate view of what they are underwriting and, when there is a claim, calculating the most accurate payment.

In fact, the data is completely agnostic – it can be used by a range of people involved in the sector but the most important thing, and the biggest benefit, is that everyone is working from the same data.

This approach to agriculture is becoming increasingly more common in the US. With our recent partnership with Iprosurv, we are now bringing this drone mapping capability to the UK.

Because what drones do is make the application of our technology so much easier and accessible for farmers and their affiliates. Top of the rage equipment, well trained and experienced pilots and a platform that allows for quick, efficient and accurate collection and delivery of the data, allows growers or analysts, asset managers or insurance companies, to act quickly and effectively, whatever the situation is.

It may seem like science fiction stuff now, but I can assure you that tech is the future of farming. In the US it’s the present and it is fast becoming the same in the UK.

Today, agriculture is the least digitised industry globally. However, it is quickly changing into a sophisticated, tech-enabled industry that has, since its inception, been all about innovation. Now is an excellent time to be adding these capabilities to your operation.

Posted in Drone Tech, General Interest, Iprosurv News

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CAP 722 Update

The Civil Aviation Authority has released the eighth edition of CAP 722 which will come into force on the 31st December 2020.

To read and download the document click here.

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Drones and data set to revolutionise the UK agricultural insurance market

Iprosurv, the UK’s leading aerial survey, inspection and mapping provider, has entered into partnership with US-based agricultural surveying specialists, Sentera, in a move that will change the way agricultural risks are managed and insured in the UK.

The deal sees the full Sentera suite of sensors, software and analytics made available to Iprosurv’s existing fleet of over 400 drones. The new capability, a UK first, will enable Iprosurv to bring a new level of analytical detail to crop management and provide growers with the insight necessary to react before a crop is lost.

Using colour and multi-spectral imagery to create a field ‘heat map’, the new tech gives growers and their insurers a level of data and insight that has not been available previously.

The sensors provided by Sentera determine the health of a crop by analysing the light reflected by the crop leaves, down to individual plants. This allows the software to map out the health profile of a crop, enabling growers and insurers to take immediate and targeted remedial action.

This allows insurers to underwrite at a much more granular level which should lead to more accurate premium pricing and claims pay-outs for growers.

Rebecca Jones, CEO and co-founder of Iprosurv, predicted that the new capabilities would fundamentally change the way agricultural risks in the UK are managed and how insurers understand and price them.

Rebecca Jones, CEO and co-founder of Iprosurv, predicted that the new capabilities would fundamentally change the way agricultural risks in the UK are managed and how insurers understand and price them.

“The traditional approach to surveying crops requires boots on the ground, visual inspection and often lengthy analysis of individual plants. This is time consuming and, more importantly, can often be inaccurate but this partnership with Sentera means our drones can provide growers and their insurers with a detailed analysis of a crop’s condition, and it’s likelihood of failure, within hours,” she said.

“With Sentera’s tech on board, our drones can provide minutely specific data on a crop’s condition, predicting the yield and extent of any damage. Farming is becoming more and more automated and specialised and this technology is a significant addition to the modernisation of farming in the UK.”

In a recent Proof of Concept flight, an Iprosurv drone fitted with Sentera’s tech was able to help a farmer’s insurer establish that liability for their crop failure lay with a neighbouring farmer, avoiding a potential £1.5m claim on their record in the process.

Commenting on the partnership and the implications for the UK agricultural sector, co-founder and Director of New Strategic Ventures at Sentera, Greg Emerick, said:

Commenting on the partnership and the implications for the UK agricultural sector, co-founder and Director of New Strategic Ventures at Sentera, Greg Emerick, said:

“We’re excited to be working with Iprosurv to deliver the precision and efficiency of Sentera’s technology to agriculture professionals. Sentera’s solutions provide insights to growers, agronomists and retailers driving economic value up across the agriculture sector by reducing costs and improving production. 

“This same data is also being used to drive efficiencies for crop insurance claims adjusting and policy writing.”

The partnership is now live and the technology available to Iprosurv’s fleet of over 400 drones covering the UK. The capability will also be made available, via Iprosurv, to other drone operators on a commercial basis.

Contact For further information, contact martin.friel@iprosurv.com

About Iprosurv

Established in 2014, Iprosurv provides companies with the in-house capability of drone and data/media delivery services. Our CAMERA system and optimum drone operator platform provides bespoke services be that an on-demand, fully managed service to independent data/media delivery services.

Iprosurv is a pioneer in the provision of drone technology across a range of industries. Its current network of pilots, covering the entirety of the UK, use a proprietary system to record, store and deliver drone data to clients in a fast and secure way. From building surveys to flood response to assisting emergency services, Iprosurv continues to push the boundaries of how drones can be used in business.

Posted in Drone Tech, General Interest, Information, Iprosurv News

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A view from the frontline: a tech-led future beckons for loss adjusting

Loss adjusting is is often seen as the preserve of men with clipboards and measuring tapes but as Darren Anderton, Head of Major Loss – North, at McLarens explains, the truth is far more digital than you might imagine.

Loss adjusting tends to be viewed as one of the more traditional areas of the insurance market: as a profession founded upon values such as trust, personal relationships and expert knowledge, but one in need of modernisation and disruption.

There is a lazy assumption that loss adjusters are an army of grey-suits in wellies, brandishing clipboards as they tour the nation’s disaster sites. Yet, that couldn’t be further from the truth.

While we still focus on what we do best – getting people and businesses back to where they were before disaster struck – our armoury of tools is far more digital.

For some time now McLarens have been shifting to an ever more digital model. We operate globally on a remote claims system where all our files and data are stored, where everyone is connected and where we can – as we have recently shown – work effectively as a virtual office. Our global technology strategy is about delivering convenience, agility, and safe services for our clients.

When lockdowns were announced across the globe, we were able to shift to 100% homeworking in 48 hours.

But not only have we been able to work remotely, we have extended our digital capabilities to policyholders. We have a purpose-built, mobile app that allows them to stream real-time, geo-tagged and tamper resistant image evidence of damage to their property from anywhere in the world, by photo or audio-visual recording, directly to our system from where we can start the claims process.

In less complex claims, this level of data can even allow a claim to be settled within hours or days, vastly improving the customer experience. 

And that ability to assess and manage claims remotely has been enhanced considerably by the use of drones. They have been part of our toolkit for some time now where we have used them primarily in large losses such as building fires, and in surge events such as floods.

All those digital tools working in harmony, has allowed loss adjusters to focus our expertise and experience on what matters most to customers – getting their claim settled quickly and fairly

The necessity of lockdown has seen us, and others, deploy them for less complex losses – roof damage to a property for example – and all of that together, all those digital tools working in harmony, has allowed loss adjusters to focus our expertise and experience on what matters most to customers – getting their claim settled quickly and fairly.

There are some out there who fear that technology, including drones, is a threat to loss adjusting but at McLarens, we see all the digital tools we use as a huge boon – not just to policyholders and insurers but to us too, as a business and as individuals.

Will loss adjusters have a decreasing role to play in low level, low value claims as this technology becomes more prevalent? Probably, over time.

There’s no doubting that investment in front end personal engagement on certain cases brings about a more efficient and better customer experience, particularly for sectors of society such as the aged, vulnerable, and less IT savvy who benefit human contact over technology.  But at the lower end of claim values, technology will enable a greater proportion of claims to be managed on a desktop or automated basis and we will see a greater focus on lifecycle reduction.

The secret will be in finding the right balance and ensuring that those claims that require the attendance of an adjuster due to size, complexity or a particular nuance, do find their way to a suitable expert to guide the claim through to settlement.  

Far better to focus our energies, our expertise and the technology at our disposal on the larger, more complex and potentially more costly claims. The claims where we can really show the value of what we do.  Whilst technology is no doubt assisting and bringing efficiency, it will not deliver the empathy or the innovative loss mitigation solutions that a good adjuster brings to such situations.

I don’t think there is any question that the increased use of technology in loss adjusting is a positive, for every party involved. For McLarens, the only real question is: where the next piece of tech is coming from and can it improve the way we work?

Posted in Drone Tech, General Interest, Information

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A Case for Drones – In a Post Grenfell Landscape

The Grenfell disaster which claimed the lives of 72 people was not a one-off event, absorbed and grieved over before everyone moved on. The repercussions of that night are still with us and continue to be significant for residents of high-rise buildings across the country. And, indeed, for the landlords, housing associations and local authorities responsible for those properties.

The task facing the nation’s property managers is huge. They have to survey an estimated 1,700 high rise blocks, remove the cladding and make them safe to live in. And they need to do it quickly.

The Government has pledged £1.6bn towards these remediation efforts but it is a complex system, one that has come under attack for its perceived inaccessibility. But perhaps more pressing is the view held by the Housing, Communities & Local Government Committee that this £1.6bn will only be enough to repair a third of the properties currently considered unsafe.

Which presents a huge fiscal challenge for everyone involved, not least local authorities. 

It has been estimated by the same Committee that the cost of making each building safe will be £1.7m, covering everything from initial inspection, to the removal of cladding, to finishing the job. While it is clear that cutting corners or looking for cost savings in materials isn’t a viable option, there remains a pressing responsibility to keep costs down to make that fund stretch as far as is safely possible.

One part of the process where costs and timescales can be significantly reduced is in the inspection and survey of all these buildings through the use of drones. Not only can they do what a human can at a fraction of the cost, they can do it faster and with a greater degree of safety.

Drones are often viewed in extremes – either as a hobbyist’s toy or as a weapon of war. They are of course both, but increasingly, they are making their presence felt in the commercial world as more and more organisations wake up to their flexibility and adaptability. And one such area is the surveying of inaccessible properties.

Using High Resolution RGB imaging, drones can inspect the condition of a high-rise property (at a distance), in minute detail, in a fraction of the time it would take to do so manually using scaffolding, cherry pickers or ropes. The High Resolution RGB imaging is then translated into a 3D interactive model of the property which can be inspected in detail (up to 20mm) highlighting even the smallest amounts of damage to the outside and, when using thermal imaging, investigating anomalies such as damp ingress and thermal efficiency of the fabric of the building.

If LIDAR is incorporated increased levels of accuracy can be achieved down to 10mm and below.

The whole process, from instruction to inspecting the model, can take two or three days rather than the weeks and months required with traditional methods, and it is the speed with which drones can conduct surveys that should have landlords and local authorities sitting up and taking notice.

One of the problems facing property managers is understanding, in detail, the scope of the risk posed by their property portfolio and with the safety of tenants paramount, they need to understand it quickly.

Drones can help them do that as several inspections can be conducted in one day or over a period of days, providing the local authority with a quick, comprehensive view of their portfolio, including which properties pose the highest risk.

From here, the triage process begins, and drones are a speedy, cost-effective way of streamlining it, allowing the local authority to act quickly on its most vulnerable properties.

Drones can also act as a quality control tool to monitor and assess the ongoing work, and that governance role extends to post-work inspections to ensure the property has been re-instated as required.

If used properly, drones could and should act as the start and finish point of this remediation work and while they are not, of course, a catch-all solution for the many problems dogging the remediation programme, they do have a crucial role to play.

If the current remediation fund will not, as has been suggested, be sufficient to complete all the necessary work, then it is vital that any safe, reliable and proven cost-cutting measure be embraced as soon as possible.

In common with much of the commercial world, local authorities are at the early stages of exploring the possibilities presented by commercial drones. And in common with their private sector peers, it is those that recognise the opportunity earliest and act first, that will gain the most.

And that means giving tenants up and down the country quicker and more certain reassurance that they and their families are safe in their home.

Rebecca Jones is CEO and co-founder of Iprosurv

This and other articles can be viewed at LocalGov

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Eye in the sky: How Iprosurv is using drones to survey buildings

Rebecca Jones and her partner realised the commercial potential of drones, but, as she tells Martin Friel, it needed a leap of faith before their high-flying business could take off.

Drones, those little machines we see buzzing above parks and fields across the UK, have something of an unsavoury reputation. Whether it’s as dealers of remote death in the Afghan and Iraqi wars or causing huge disruption at Gatwick airport, people, understandably, are nervous about them and what they might be doing up there.  

But love them or loathe them, drones are increasing in popularity across the country with the Civil Aviation Authority (CAA) estimating there are around 130,000 registered drone operators in the UK, of which, nearly 6,000 are commercial.

The full story can be found here https://www.independent.co.uk

Posted in Drone Tech, General Interest, Iprosurv News

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https://iprosurv.com/2020/12/07/insuretechs-need-to-get-real-and-stop-promising-the-world/Insurtechs need to get real and stop promising the world

https://iprosurv.com/2020/11/30/drones-data-and-digital-the-changing-face-of-farming/Drones, data and digital: the changing face of farming

https://iprosurv.com/2020/11/06/cap-722-update/CAP 722 Update

https://iprosurv.com/2020/10/15/drones-and-data-set-to-revolutionise-the-uk-agricultural-insurance-market/Drones and data set to revolutionise the UK agricultural insurance market

https://iprosurv.com/2020/10/06/a-view-from-the-frontline-a-tech-led-future-beckons-for-loss-adjusting/A view from the frontline: a tech-led future beckons for loss adjusting

https://iprosurv.com/2020/09/25/a-case-for-drones-in-a-post-grenfell-landscape/A Case for Drones – In a Post Grenfell Landscape

https://iprosurv.com/2020/09/11/eye-in-the-sky-how-iprosurv-is-using-drones-to-survey-buildings/Eye in the sky: How Iprosurv is using drones to survey buildings