The only perspective is the customer perspective

The only perspective is the customer perspective

One of the industry’s most enthusiastic early adopters of drone technology, Zurich Insurance saw that drones can get places humans can’t and get there quicker too.

So, when Zurich’s UK Chief Claims Officer, David Nichols had a personal roof damage claim, he was keen to see if drones delivered what he thought they did.

And here he gives us some insight from a unique perspective – a claims director experiencing the claims service firsthand.

As a claims director, you want to be pretty confident that your teams are delivering a top notch service and that the customer experience is always excellent but there is no greater test of your service than being ‘fortunate’ enough to experience claims services yourself.  I have to say that everything was what I hoped it would be!

Anyway, the claim went smoothly but the bit I was particularly interested in experiencing was some new technology we have introduced to our claims service – drones.

We started using them because we thought it sounded like a great idea. Of course, the decision-making was more detailed than that but in essence, we have been looking for everything and anything that can speed up and smooth out the claims process for customers and drones seemed to be a simple, cost-effective way of doing that.

The obvious, immediate use is in claims where we can’t access the site such as in major floods or fires. Drones provide immediate access, but they also provide detailed imagery, measurements and a host of other data, putting our claims teams on the front foot.

It speeds up our processes and brings the customer closer to a clear decision, either way, in hours rather than weeks.

But there is an added benefit to using drones – customer engagement. The ability to share images of the damage with a customer and being able to explain next steps immediately provides reassurance and we are able to bring the customer into the claims conversation in a way we haven’t been able to before. Images provide the immediate truth of a situation. 

More than that, this approach can also bring the customer’s knowledge of their business or property into play to help us allocate resources in the most effective way. For example, we had a factory fire earlier this year. By using the images captured by the drone, the client was able to indicate to us the location of their machinery, what parts of the operation were critical and what parts could wait. This allowed us to shape our response in a more informed and targeted way.

All of this makes using drones in claims a bit of a no-brainer for me. The clincher was when I experienced it for myself through a personal claim. My roof was damaged in the storms this year and obviously the extent of the damage had to be understood before the claim could go any further.

A drone was deployed within days of registering the claim. Within an hour of the drone being on site, I was shown imagery of the damage by the drone operator who then explained the next steps to me.

I did not have to wait for scaffolding to be set up or a cherry picker to be deployed. I was also brought into the conversation surrounding my claim at the earliest stage. It was fast, completely unobtrusive and I felt included in the process. Exactly the kind of experience I hoped drones would bring to our customers.

This is only scratching the surface though. Drones capture a huge amount of detailed data and I see no reason why this can’t be deployed more widely such as with the building estimation tools that we all use. Any process that can be automated to create a better customer experience has to be embraced.

And why stop at claims? There are obvious applications in a broad range of services, and we will continue to explore these. Imagine a process where we have the detailed drone data at policy inception stage and detailed drone data at the claim stage? Those data sets can ‘speak’ to each other, giving greater clarity, faster decision making and greater levels of transparency for all parties.

We can do that. The tools are there. As individual firms and as an industry, we just need to have the foresight and the confidence to use them to their full extent. What started as a “why not?” at Zurich is now a “where next?”.

Posted in Drone Tech, General Interest, Information, Iprosurv News

Tagged in , , , , ,

There’s no turning back now

The insurance industry had no choice but to keep operating during the lockdown – the financial regulator made it clear that it expected claims to be processed and settled as normal. How exactly the industry should do that, was less clear. Unsurprisingly, for many, tech was the answer and here, Lisa Bartlett, the UK and Ireland President of loss adjusting firm, Crawford & Co, gives us some insight into what that looked like and what role drones had to play in keeping the claims machine moving.

It is a well-established idea that the more we embrace technology, the more we fear it will make us humans redundant. But what has been a gentle jog towards digital over the past few years, suddenly turned into a sprint during the lockdown.

Those that could, turned digital virtually overnight, having been forced to find new ways to operate and maintain customer service. It has shown many of us just how powerful technology can be and has made us completely rethink how we will work when life returns to ‘normal’.

Does this mean the machines have won?

Not necessarily. There is no doubting that the greater use of tech in insurance and adjusting is here to stay. That’s a given. It’s nothing new anyway – we have been introducing more and more digital processes into our businesses for years but perhaps what the lockdown has forced us to do is to really explore its full capabilities.

Crawford has been able to conduct desktop claims handling for some time now but when the lockdown was introduced, we went remote and digital quickly, across the organisation and it worked. But it also evolved.

For some time now, we have been using an app that allows customers to upload photos of damage to our adjusters to help speed up the claims process. During the lockdown, with no site visits possible, we had to find a new way, so we shifted to video conferencing and while not the same as having a human on site, provided the necessary insight for our adjusters to get a claim moving.

To supplement that, we have been using drones to conduct site visits and again, while this is not new technology for us, the use of it has increased and been applied beyond the traditional uses of flood and major fire events.

The immediate operational use of tech is obvious, but it goes beyond the practical and this is what, despite any reservations, we need to keep exploring. Because it doesn’t just make life easier – if used properly and blended with our technical expertise, it will make us better at what we do.

Take the cameras that drones use, for example. These high definition cameras take a series of NADIR (straight down), oblique and horizontal images, which can then be processed through advanced software to create a 3D interactive ‘digital twin’ model of the site. This permanent record can then be shared with all parties, reducing or even removing the need for repeat visits, with the obvious time savings that provides.

But perhaps more importantly, the data and imaging can be used with clients too, showing them what was found, the damage done, what the likely causes of that damage were and what the remedy might be. It just makes the whole claims process much more transparent for the customer and, indeed, for everyone involved.

And this can only be a good thing. Whatever reservations people may have about technology, I just can’t see Crawford, or anyone else, rowing back and not embracing the advantages it provides. Where there is a clear operational and customer service benefit, it is incumbent upon all of us to use it.

That doesn’t mean that technology is the be all and end all, however. Its full potential can only really be realised when it is properly paired with the technical expertise of adjusters. Indeed, as smart as the tech may be, it still needs the insight and oversight that only an adjuster can provide – drones are flown by a human, the 3D images are interpreted by a human and the adjuster is still making the final call on a claim.

And I think that is biggest operational lesson we can learn from all of this – yes, we are all more digital now but no, that does not need to be to the detriment of humans. It is with an open mind and a determination to explore all the possibilities (while reminding ourselves of our own value), that we will make the real digital leap forward that so many have been predicting for so long.

Posted in Drone Tech, General Interest, Information, Iprosurv News

Tagged in , ,

Join our team!

Iprosurv are a pioneering industry leader in aerial survey, Inspection, mapping and maintenance.  We specialise in drone technology and provide high-quality visual intelligence and market-leading insight data to business clients on a national and international basis. Servicing clients of all sizes, from SME’s to multi-national conglomerates, we can tailor our product delivery to suit the needs of the individual business. Offering simple technological solutions as well as more advanced and technically challenging needs, we offer a bespoke and effective service, whilst complying with the ever changing landscape of drone regulations. 

Due to a continued period of growth and ambitious plans to accelerate the business, we are currently recruiting or several individuals to join our team. As a relatively new business, this role will suit someone comfortable working within an ambiguous environment without a defined context in which to operate. Similarly, this innovative business structure will excite and challenge the successful candidate, offering genuine potential to determine your own career progression whilst playing a vital role in the growth of the organisation.

Marketing & Digital Media Executive

The Marketing & Digital Media Executive will be responsible for:

•             Managing all Social Media channels

•             Producing innovating and engaging content to work effectively across multiple digital platforms

•             Producing marketing and campaign material for use across multi-media platforms

•             Implementing sales and marketing material to support the Sales team

•             Writing copy for use in internal and external communications

•             Initiating marketing and sales campaigns

•             Launch and Manage new initiatives, from inception through to delivery and ROI analytics

•             Create new marketing initiatives utilising all generalist techniques; PR, Communications, Sales, Strategy and Digital Media

•             Generate new business leads

Skills, Experience and Qualifications

•             Experience within a Digital Marketing role

•             Experienced within the entire generalist marketing spectrum

•             Innovative, creative and with a ‘can do’ attitude

•             Passionate, career ambitious, self-starter

•             Comfortable working with minimal supervision

•             Genuinely passionate about technology

•             Able to self-manage time effectively

In return we offer:

Permanent, Full Time – Part time

Flexible working hours

Competitive Salary and Benefits Package

Generous Holidays (with an additional day off for your birthday!)

To find out more or apply please email your CV to careers@iprosurv.com

Closing date 12th June 2020

Sales Executive

The Sales Executive will be responsible for:

•             Generating new business via outbound sales activity and field marketing

•             Leading sales presentations to achieve new business

•             Building relationships with the existing client base

•             Identifying opportunities to up-sell

•             Communicating with internal and external stakeholders

•             Creating bids and tender’s material

Skills, Experience and Qualifications

•             Experience within a Business to Business Sales Environment

•             Ideally experienced within a construction, property management or facilities background

•             Ideally have an existing client base / contacts within a comparable industry sector

•             Innovative, creative and with a ‘can do’ attitude

•             Passionate, career ambitious, self-starter

•             Comfortable working with minimal supervision

•             Genuinely passionate about technology

•             Able to self-manage time effectively

•             Motivated to exceed upon competitive targets

In return we offer:

Permanent, Full Time – Part time

Flexible working hours

Competitive Salary and Benefits Package

Generous Holidays (with an additional day off for your birthday!)

To find out more or apply please email your CV to careers@iprosurv.com

Closing date 12th June 2020

Pilot Partnerships Manager

The Pilot Partnerships Manager will be responsible for:

•             Overseeing an entirely new initiative, scheduled to launch in June 2020

•             Oversee national relationship management for our pilot partners

•             Recruitment of new pilot partners

•             Ongoing relationship management

•             Communicating with internal and external stakeholders

Skills, Experience and Qualifications

•             Experience within a managerial role

•             Ideally experienced within a construction, property management or facilities background

•             Passionate about new technology

•             An inherent business leader with the ability to lead and manage a remote team

•             A Strong decision maker

•             Innovative, creative and with a ‘can do’ attitude

•             Passionate, career ambitious, self-starter

In return we offer:

Permanent, Full Time – Part time

Flexible working hours

Competitive Salary and Benefits Package

Generous Holidays (with an additional day off for your birthday!)

To find out more or apply please email your CV to careers@iprosurv.com

Closing date 12th June 2020

Administration Assistant

The Administration Assistant will be responsible for:

•             Supporting the company Directors with all aspects of administration

•             Responding to customer queries and emails on behalf of the team

•             Composing written documents and reports on behalf of the business

•             Booking travel and accommodation

•             Complex diary management

•             Receiving and transferring incoming calls

•             Data entry

Skills, Experience and Qualifications

•             Experience within a Business Administration environment

•             Excellent attention to detail

•             Strong computer skills including intermediate Microsoft Office suite

•             Comfortable working with minimal supervision

•             Able to self-manage time effectively

In return we offer:

Permanent, Full Time – Part time

Flexible working hours

Competitive Salary and Benefits Package

Generous Holidays (with an additional day off for your birthday!)

To find out more or apply please email your CV to careers@iprosurv.com

Closing date 12th June 2020

Posted in General Interest, Information, Iprosurv News, Vacancies

Tagged in , ,

Iprosurv British Insurance Awards Finalist

The adoption of drone technology across industry and wider society has been accelerating over recent years so much so, that even the most traditional of sectors are starting to embrace their use.

Insurance isn’t known for its willingness to embrace change and we at Iprosurv know that first-hand. We’ve spent the last six years persuading insurance companies and loss adjusters, one by one, of the benefits of drones. And while we’ve made some great progress, it hasn’t always been easy and often frustrating, but this month marked a bit of a milestone.

More and more companies are using our drone pilots to survey the damage caused to buildings by floods, fires and storms and they are also waking up to the benefits of using them to survey properties to assess their current condition and risk of damage.

Once these companies use drones, they get it instantly, albeit one by one. Drones provide them access to closed off or dangerous sites and the data they produce allows them to get working on paying claims in hours rather than weeks. Despite what most people think, insurers do want to pay claims – they just want to be sure of all the facts before they do and the data our drone pilots provide help them do that quickly.

And it seems that we are approaching a bit of a tipping point in this industry. This month Iprosurv was shortlisted for Claims Initiative of the Year at the British Insurance Awards, the first time the use of drones has been recognised at an industry award.

Don’t laugh but the British Insurance Awards are often called the Oscars of insurance so it’s a really big deal for that industry to recognise the contribution of drone technology in this way.

Of course, we’re really excited at the prospect of winning but what is really satisfying is that it feels like we (and our drone pilots) are becoming an accepted part of the industry. And that’s not just important for us as a business.

It’s important for the industry as a whole because drones can reduce the decision-making time on a claim from days to hours. Delays to claims are one of the main complaints made by customers so anything that the industry can do to improve that has to embraced wholesale across the industry.

We are by no means there yet, but for an industry that is quite innovation-phobic to recognise the contribution and importance of drones to the way they operate, feels like a really important step forward.

Posted in General Interest, Iprosurv News

CAA – Small Unmanned Aircraft – COVID19 Pandemic – Emergency Services Response

Official Record Series 4 Civil Aviation Authority Miscellaneous

United Kingdom No: 1361

Air Navigation Order 2016
Publication date:
27 March 2020
General Exemption E 5032

  1. The Civil Aviation Authority, in exercise of its powers under article 266 of the Air Navigation

Order 2016 (‘the Order’), exempts any member of the United Kingdom Emergency Services acting as the person in charge of a small unmanned aircraft1 in support of a United Kingdom Police Force, from the requirements at articles 94(3), 94A(2) and 95 of the Order (see Note 1), subject to the conditions in paragraphs 2 to 4 below.

  • This exemption is only applicable for use in the support of the Police response in enforcing the Government restrictions placed on the public as a result of the COVID-19 pandemic and where the observance of the restrictions in articles 94A(2) and 95 of the Order would be likely to hinder this objective (see Note 2).
  • When employing this Exemption, the small unmanned aircraft must not be flown:
  • other than by a remote pilot flying in accordance with a valid operational authorisation (permission or exemption) issued to a United Kingdom Police, Fire or Ambulance Service, as amended by this exemption;
  • at a height exceeding 600 feet above the surface, or 100 feet above the highest obstacle within a horizontal distance of 50 metres of the small unmanned aircraft if this is higher, provided that:
  • the remote pilot must be able to fully monitor the associated airspace for conflicting aircraft for the purpose of avoiding collisions;
  • When operating at a height exceeding 400 feet above the surface, a competent observer must be used at all times;
  • at a distance from the remote pilot station which exceeds the maximum control range of the aircraft, as stated in the operating manual of the emergency service under whose authority the person in charge is operating the aircraft;
  • at a distance beyond the visual line of sight of the remote pilot unless using a competent observer in accordance with General Exemption E4857 (ORS4 No.1297). When operating for the purposes of this exemption:
  1. “Small unmanned aircraft” means any unmanned aircraft, other than a balloon or a kite, having a mass of not more than

20kg without its fuel but including any articles or equipment installed in or attached to the aircraft at the commencement of its flight (ANO 2016)

27 March 2020                                                                                                                                                                        Page 1 of 3

UK Civil Aviation Authority                                                                                                     Official Record Series 4, No. 1361

  • the maximum height limitation listed in paragraph 4(a) of General Exemption E4857 may be replaced by the height limitations at paragraph 3(b) of this exemption, and;
  • the minimum distance limitations listed in paragraph 4(d) of General Exemption E4857 may be replaced by the minimum distance limitations at paragraph 3(e) of this exemption;
  • within the following distances of any person, vehicle, vessel or structure that is not under the control of the remote pilot:
  • 10 metres, if the small unmanned aircraft has a mass of less than 2kg whilst in flight, including take-off and landing.
  • 20 metres, if the small unmanned aircraft has a mass of 2kg or more whilst in flight, including take-off and landing.

Periods of flight directly over uninvolved people should be minimised and only conducted when absolutely necessary to achieve the aim of the flight.

  • Details on the execution of this exemption, and the individual procedures and training requirements, including the risk management process that will enable a reduction of separation distances, must be incorporated into the relevant operator’s operations manual.
  • Details of all occasions where this exemption has been employed must specifically be logged by the operator. These details must be provided to the Civil Aviation Authority on request, or whenever the operational authorisation detailed at paragraph 3(a) is renewed.
  • This exemption has effect from the date it is signed until varied, suspended or revoked.

S-L O’Sullivan

for the Civil Aviation Authority

27 March 2020

27 March 2020                                                                                                                                                                        Page 2 of 3

UK Civil Aviation Authority                                                                                                     Official Record Series 4, No. 1361

Notes:

  1. Article 94(3) requires the remote pilot of a small unmanned aircraft to ensure that direct unaided visual contact is maintained with the aircraft sufficient to monitor its flight path in relation to other aircraft, persons, vehicles, vessels and structures for the purpose of avoiding collisions.

Article 94A(2) requires permission from the CAA for a flight, or part of a flight, of a small unmanned aircraft at a height of 400ft above the surface.

Article 95 prevents the flight of a small unmanned surveillance aircraft under certain circumstances (minimum distances from congested areas, organised open-air assemblies and persons, vessels, vehicles or structures) except in accordance with a permission issued by the CAA.

  • The intended purpose of this exemption is to allow a more flexible, but controlled, use of a small unmanned aircraft during times of civil emergency, where the exemptions afforded under General Exemption E4506 (ORS4 No.1233) are not able to be utilised.
  • This exemption is activated by the CAA at the discretion of the Head of the Unmanned Aircraft Systems Unit for the period of the COVID19 pandemic while Police enforcement of the Government restrictions is considered necessary. Unless immediate suspension or revocation is required for safety reasons, the CAA will consult with the National Police Chief’s Council (NPCC) and/or National Fire Chief’s Council (NFCC) prior to its cancellation in order to ensure a managed return to normal operations. Any decision by the CAA will be relayed to the NPCC and/or NFCC point of contact for distribution to individual regional and local services.

27 March 2020                                                                                                                                                                        Page 3 of 3

The document can be found here http://publicapps.caa.co.uk/modalapplication.aspx?catid=1&pagetype=65&appid=11&mode=detail&id=9523

Posted in Drone Tech, General Interest, Information, Iprosurv News

Tagged in , , ,

Drones could form key part of next generation of UK search and rescue

From accidents off the rugged cliffs of the Atlantic coast to casualties in the high waves of the North Sea, drones could be used in the future to help save lives across the UK

A new project will investigate if drones could also boost missions by visiting rescue sites ahead of air, sea or land based recovery teams; by providing a full picture of the situation and helping to develop the appropriate response.

Announced Wednesday 5 February by the Maritime & Coastguard Agency (MCA), the project will explore how current regulation can be developed to unlock the potential for drones to help those in distress on the UK’s coastline, making rescues safer and more efficient.

Maritime Minister Nusrat Ghani said: “Drone technology has enormous potential for our search and rescue teams, who save lives 24 hours a day, seven days a week.

“This ground-breaking project will not only hope to boost the capabilities of our already fantastic teams but will also boost our ability to spot pollution hazards and protect our precious marine environment.”

Last year alone, the MCA’s civilian search and rescue helicopters responded to seven missions a day on average, saving more than 1,600 people. In total, the MCA coordinated over 22,000 incidents and rescued over 7,000 people.

Phil Hanson, aviation technical assurance manager at the Maritime & Coastguard Agency, said: “I am extremely proud and excited that the MCA has taken the brave step to take the lead in the development and implementation of beyond visual line of sight (BVLOS) drones in UK airspace.

“The use of drones in search and rescue, counter pollution and maritime aerial observation operations will potentially increase overall efficiency and also reduce the risk to our personnel – allowing the MCA to discharge its international obligations effectively.”

Source: Maritime and Coastguard Agency

Posted in General Interest, Information, Iprosurv News

Tagged in , , ,

Drones Taking off in the Claims Process?

At a glance

  • The use of drones in commercial business is increasing
  • Whilst there are numerous risks and safety concerns associated with the use of drones, they do allow for a more efficient way for businesses to survey
  • We take a look at how drones could be used during a claims process, and the benefits they could bring to the insurance industry.

The use of drones in commercial businesses is increasing, as the number of commercial operators with a license to fly drones in the UK has risen from five in 2010 to over 4,500 in 2018.

Whilst there are numerous risks and safety concerns associated with the use of drones, not least the high profile case of drones grounding flights at Gatwick, in 2018 the speed, cost and sustainability of doing so can allow for a more efficient way for businesses to survey both vast areas and hard to reach places.

We take a look at how drones could be used during a claims process, and the benefits they could bring to the insurance industry.

Surveying a damaged area

A key use of drones is their ability to survey a large area in a short time. In cases of severe damage, for example a large scale fire at a warehouse or building, or damage from extreme weather events and natural disasters, drones are able to scan the area quickly in order to determine the damage caused. Recently, drones have been able to capture images of the damage caused by wildfires in California and across parts of Australia.

In addition, another common use of drones would be to inspect damaged roofs or tall buildings, areas which would be difficult, and costly, for individuals to reach. In doing this, images of damaged areas can be accessed quicker by an insurer, meaning progress of a claim can be much quicker.

While the ability to identify large-scale damage is one benefit of using drones, it is also in cases where damage is known to exist but in places humans can’t access easily, for example equipment breakdown such as boilers that drones also have benefits. With some equipment often being located in tight places, drones can be called upon to access and survey any potential damage that may occur, or may have occurred.

Helping with inspections

Similarly to surveying a damaged area, drones can also be used in the safety inspection of a number of ways. Inspecting roofs, buildings or large areas such as crops and hard to reach equipment are just a small number of ways that drones can provide benefits to insurers before any loss has occurred.

An advantage to being able to take so many high-quality pictures of an area at once for insurers is clear – not only will it reduce the time it takes for images to be taken, but it also presents significantly less risk than if an employed surveyor attempted to take them.

An added benefit of being able to take so many images of an area during inspection, is being able to revisit those pictures when a claim is made, especially in cases of suspected fraud. For example, being able to look back at a picture of a roof that has been claimed to have been damaged in strong winds, can help detect and deter fraudulent claims if there was already damage to a particular area.

As well as reducing cost and risk for an insurer, and in an age of speed and autonomy, being able to access images of damaged areas quickly through use of a drone can lead to claims being processed faster – leading to increased customer satisfaction.

The use of drones in insurance is increasing and there has been a shift in how companies are using technology to improve their processes. As mentioned in Insurance Journal, ‘the last two years suggests that drones and aerial-imagery will soon become commonplace after catastrophes, as well as in other areas for the insurance industry’.

Whilst the benefits of using drones in the insurance industry are clear to see, there are a number of issues that will need to be resolved before their use becomes mainstream. Regulations around their use, including how big they can be, the speed they can fly and the altitudes they can go, continue to be stumbling blocks, as well as the certification and training required to be able to use one proficiently. Cost is another issue, as high quality equipment is likely to cost siginificant money, and that is before the additional outlays on staff training, qualifications and transportation.

The benefits and risks of using drones for businesses are clear, and as mentioned previously there are a number of considerations business need to make in order for them to become commonplace.

Within the claims process, drones can provide insurers with a tool to settle claims quickly and to reduce risk for claims inspectors, meaning it is surely only a matter of time until their use becomes customary.

Article by: Paul Redington Regional Major Loss Manager at Zurich Insurance Company Ltd

Posted in General Interest, Information, Iprosurv News

Tagged in , , , , ,

Iprosurv Secures place on £8 million Government Framework Agreement

Iprosurv has again established itself as one of the UK leading supplier of drone services, with the successful award of a place in the £8m contract in conjunction with YPO and the Home Office national framework agreement.

Iprosurv tendered for one part of a four-lot contract to deliver drone services through their nationwide platform of CAA approved drone operators and associated services to the public sector organisations, in particular the blue light organisations and the emergency services, the contract runs for 2 years until 2022 with a further option to extend for a further 2 years until 2024.

Iprosurv will be on the YPO government framework agreement delivering a fully managed inspection service, along with bespoke services including immediate response for blue light services wishing to deploy drone technology where they have no or limited in house capability.

The award of the contract is testament to the continued success of Iprosurv and platform of dedicated professional pilots, in conjunction with flight safety and client service at its core.

Iprosurv attended the Bank Building – Belfast, Northern Ireland

Rebecca Jones CEO of Iprosurv commented, “We are extremely proud to have been awarded a national framework agreement with YPO, in conjunction with the Home Office, to provide associated services. Throughout 2019 we have supported over 50 organisations where they have no or limited in house capability. Increasingly we have seen deployment for major incidents on the rise through our existing partnerships in instances such as fire and floods and its not an uncommon for Iprosurv to assist the emergency services with vital aerial data insights whilst the pilot teams have been on site. Its evident drones are becoming a vital tool to collect fast and accurate data whilst improving public safety. To further support both the blue light and emergency services along with the wider public sector is a testament of our award-winning service and demonstrates our niche and bespoke solution of deployment capability is encouraging wider use of safe drone deployment”.  

Iprosurv attended Toddbrook reservoir

Explaining the reasons behind the drone framework, a YPO spokesman said: “We were approached by the Home Office to discuss a gap in public procurement. Explaining the reasons behind the drone framework, a YPO spokesman said: “We were approached by the Home Office to discuss a gap in public procurement.

“Naturally we are very excited to be working with the Home Office and on a framework that incorporates drone technology, but we are also really pleased to be working closely with the police and fire and rescue teams.”

They concluded: “After much discussion and healthy deliberation, a lot structure was agreed, believed to be fit for purpose for all public-sector organisations, not just police and fire.

“The group involved in creating the framework has a wide knowledge base. This, coupled with different personal requirements, is what will make the framework a benefit to emergency services and the wider public sector.

This follows a recent further award and a place of two lots out of a three part lot of a £1.1m framework agreement – drone services, data modelling to local authorities and housing associations. 

Posted in Information, Iprosurv News

Tagged in , , , , ,

Drones can add value to Risk Management programmes.

For most people, their home is their biggest asset, but let’s say you are business owner – would it be fair to say that the business is your biggest asset. When we say asset we mean of course it’s people, it’s buildings, it’s machinery and it’s stock. Progressive use of drone technology means it is now much easier to ensure all aspects of risk to any asset of any business are improved. To put it more simply drones can protect people and businesses. 

We look at an example below where drone imagery played part of a larger customer proposition providing greater insights for the broker, customer and insurer tailoring a policy around the customers requirements and assisting with an inherent building defect which, once identified and rectified led to an improved underwriting risk. 

Aston Lark Case Study: Risk Management – Aerial Drone Survey

A book printing client in Suffolk has grown dramatically over the past 150 years, having grown from a single building to an array of buildings covering a 600,000 sq ft area. The buildings have been constructed without access to roof spaces and therefore inspecting the condition of their roofs and guttering was extremely difficult and dangerous.

Aston Lark carried out an aerial survey using the latest drone technology. We were able to offer our Client a close-range inspection of their roof and other areas of their buildings not easily visible or accessible from the ground. 

Watch the video to see how we work closely with our clients to manage risk.  

Following the aerial survey, we provided the client with high-definition quality footage and stills which are presented in a 3D interactive tool.  This enables the Client to view the entirety of their building and zoom in on areas of concern to within a foot. This ultimately enabled our Client to identify areas of concern and take remedial action before it caused further problems and cost.

To find out more about Aston Lark’s Risk Management offering and how it can benefit you, click here.

Iprosurv are the UK’s leading drone pilot supply chain facilitating deployment to insurers and related sectors.

Find out more how Iprosurv can assist your business with ongoing property management, risk consulting or claims adjusting. www.iprosurv.com

Posted in General Interest, Information, Iprosurv News

Tagged in , , , , ,
https://iprosurv.com/2020/06/22/the-only-perspective-is-the-customer-perspective/The only perspective is the customer perspective

https://iprosurv.com/2020/06/05/theres-no-turning-back-now/There’s no turning back now

https://iprosurv.com/2020/05/18/join-our-team/Join our team!

https://iprosurv.com/2020/05/18/iprosurv-british-insurance-awards-finalist/Iprosurv British Insurance Awards Finalist

https://iprosurv.com/2020/03/27/caa-small-unmanned-aircraft-covid19-pandemic-emergency-services-response/CAA – Small Unmanned Aircraft – COVID19 Pandemic – Emergency Services Response

https://iprosurv.com/2020/02/05/drones-could-form-key-part-of-next-generation-of-uk-search-and-rescue/Drones could form key part of next generation of UK search and rescue

https://iprosurv.com/2020/01/28/drones-taking-off-in-the-claims-process/Drones Taking off in the Claims Process?

https://iprosurv.com/2020/01/24/iprosurv-secures-place-on-8-million-government-framework-agreement/Iprosurv Secures place on £8 million Government Framework Agreement

https://iprosurv.com/2020/01/07/case-study-risk-management-aerial-drone-survey/Drones can add value to Risk Management programmes.