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“There’s a way to do it better – find it.” This quotation is widely attributed to the inventor and businessman Thomas Edison, but for businesses throughout the insurance sector, this has become an underlying mantra as they rapidly adopt new working practices and digital technologies during the COVID-19 lockdown. The long-term nature of such changes and the impact they may have on traditional means of doing business is still unknown but the speed with which the sector has responded has been widely praised.

The insurance industry had no choice but to keep operating during the lockdown – the financial regulator made it clear that it expected claims to be processed and settled as normal. How exactly the industry should do that, was less clear. Unsurprisingly, for many, tech was the answer and here, Lisa Bartlett, the UK and Ireland President of loss adjusting firm, Crawford & Co, gives us some insight into what that looked like and what role drones had to play in keeping the claims machine moving.

As more and more providers turn to remote technology to keep the claims process going we asked Waseem Malik, Executive Managing Director of Claims for AXA Insurance to give us his view and why he thinks greater use of tech and increased digital capability is finally here to stay in It’s hard to find positives […]

The adoption of drone technology across industry and wider society has been accelerating over recent years so much so, that even the most traditional of sectors are starting to embrace their use. Insurance isn’t known for its willingness to embrace change and we at Iprosurv know that first-hand. We’ve spent the last six years persuading […]

If you had asked a farmer five years ago how they use drones to manage their land, they would have given you some very puzzled looks. Today, however, most agriculturalists are thinking about using them. After all, drones offer the promise of precision agriculture, in which micro-level data is gathered to enhance decision-making. Which farmer […]

From accidents off the rugged cliffs of the Atlantic coast to casualties in the high waves of the North Sea, drones could be used in the future to help save lives across the UK

A maintenance company which admitted breaching health and safety laws after Tahnie Martin was killed by debris blown off a roof by Storm Doris was subsequently fined £1.3 million.

Drones Taking off In the Claims Process:
At a glance:
The use of drones in commercial business is increasing
Whilst there are numerous risks and safety concerns associated with the use of drones, they do allow for a more efficient way for businesses to survey
We take a look at how drones could be used during a claims process, and the benefits they could bring to the insurance industry.

Iprosurv has again established itself as one of the UK leading supplier of drone services, with the successful award of an £8m contract in conjunction with YPO and the Home Office national framework agreement.