For most people, their home is their biggest
asset, but let’s say you are business owner – would it be fair to
say that the business is your biggest asset. When we say asset we mean of
course it’s people, it’s buildings, it’s machinery and it’s stock. Progressive
use of drone technology means it is now much easier to ensure all aspects of risk
to any asset of any business are improved. To put it more simply drones can
protect people and businesses.
We look at an example below where drone imagery played part of a larger customer proposition providing greater insights for the broker, customer and insurer tailoring a policy around the customers requirements and assisting with an inherent building defect which, once identified and rectified led to an improved underwriting risk.
Aston Lark Case Study: Risk Management – Aerial Drone Survey
A book printing client in Suffolk has grown dramatically over the past 150 years, having grown from a single building to an array of buildings covering a 600,000 sq ft area. The buildings have been constructed without access to roof spaces and therefore inspecting the condition of their roofs and guttering was extremely difficult and dangerous.
Aston Lark carried out an aerial survey using the latest drone technology. We were able to offer our Client a close-range inspection of their roof and other areas of their buildings not easily visible or accessible from the ground.
Watch the video to see how we work closely with our clients to manage risk.
Following the aerial survey, we provided the client with high-definition quality footage and stills which are presented in a 3D interactive tool. This enables the Client to view the entirety of their building and zoom in on areas of concern to within a foot. This ultimately enabled our Client to identify areas of concern and take remedial action before it caused further problems and cost.
To find out more about Aston Lark’s Risk Management offering and how it can benefit you, click here.
Iprosurv are the UK’s leading drone pilot supply chain facilitating deployment to insurers and related sectors.
Find out more how Iprosurv can assist your business with ongoing property management, risk consulting or claims adjusting. www.iprosurv.com
It would not be a huge stretch to say drones have taken a fair bit of negative press in the last couple of years. Even a casual news reader would have read at least one incident involving a near-miss between an aircraft and an Unmanned Aerial Vehicle (UAV), with the most obvious example being the closure of Gatwick airport for nearly 2 days following reports and sightings of drones near the runway. This incident alone affected 140,000 passengers and circa 1,000 flights costing over £50m to the airport, airlines and various components of the supply chain.
But are drones bad? Are they just an expensive toy? Or
can they deliver tangible benefit in specific scenarios and industries?
In this article, Jonathan Jones and Greg Paton discuss how
and why the insurance industry has adopted the use of drones for claims
adjustment, the benefits to the industry and the customer and scenarios in
which Zurich are deploying drones following a loss.
The use of drones in general is nothing new, the emergency
and armed services have been using drones for decades, and the use of
underwater drones or Remote Operated Vehicle (ROV) have been pioneered for even
longer than that.
So, you may ask, what is all the fuss about drones in the
insurance industry? The benefit of utilising drone technology, especially
coupled with high definition camera’s, enables insurers to look at risks when assessing
exposure prior to inception, on ongoing risk engineering evaluations, and of
course post loss incidents in the claims environment. The benefit also stretches
to the assessment for wide area damage such as flooding, storms and civil
” The importance of choosing a reputable partner is highly important to Zurich”
The use of drones has significant benefits for insurers in resource efficiency, which ultimately reduces costs to the industry and the customer. Instead of a costly site visit, involving multiple parties and the expenses associated with this, a post-loss drone survey can take high definition videos and pictures giving parties a vivid picture of the loss in question. These images and videos can be used by loss adjusters and claims professionals to evaluate coverage and make interim payments in a much quicker fashion. At Zurich, we have made substantial interim payments to customers within a few days of a loss based on the extent of damage seen on the drone survey and in accordance with our Claims commitment.
” Zurich have recently teamed up with a company specialising in drone flight, Iprosurv“
It is not only the original drone footage that is of assistance,
given it provides a unique perspective on the extent of damage, it also allows
for accurate measurements to be taken, and 3D modelling to be performed at the
In addition where a building or site is inaccessible, due
to there being a dangerous structure or contamination, then the deployment of a
“disposable” lower cost drone can be agreed, in the event that there is a danger
that the drone might be lost, or indeed contaminated beyond economic
Zurich have recently teamed up with a company specialising in drone flight, Iprosurv, and we have agreed stringent service level agreements, to ensure we can be on site and filming footage in the early stages of the incident, and the drones can help with cause and origin investigations. Since partnering with iprosurv 12 months ago, the Major Loss Team have utilised their services 11 times on claims with a combined estimate of £143.5 million. The nature of these losses range from shopping centres, schools through to social housing fires.
With the average cost of a drone survey in the order of GBP1,500.00 there are clear financial benefits, with the customer engagement opportunities, to showcase, an intangible bonus. The importance of choosing a reputable partner is highly important to Zurich. Whilst drones are fairly new to insurers, they are subject to high regulation within the UK and, part of a consequence of the Gatwick incident, will continue to have the spotlight when it comes to further regulation. Commercial drone operators must obtain a license in order to operate and profit from flying a drone. The risk of injury or damage to a third party or third party property must also be considered, highlighting the importance of choosing a professional outfit when undertaking these surveys.
As of November 2019, all drone operators must undertake a compulsory online test to show they have knowledge and practical understanding of the current regulations and are fit to operate drones in an external environment.
As the weather starts to turn and the rain starts to pour
older properties and historic buildings certainly start to bear the brunt of
the bad weather, pre-existing conditions can become a little more serious as
the weather takes its toll.
Historically these types of structures pose several access
issues and whilst traditional methods have been timely and expensive whilst
considering the business interruption of the business in question and potentially
It’s no wonder many businesses are turning to new ways of
managing their property portfolio and opting to deploy drone technology as they
offer a faster and more efficient way of inspecting inaccessible structures.
With data collection on site within a matter of hours and costs savings of up
to 55% vs traditional methods the ROI is quite compelling.
Iprosurv have been assisting many of our clients with
property risk management, enabling annual maintenance of historic, old and high
net worth clients to be completed with lessened challenges, reduced costs
whilst assisting with targeted scheduled maintenance. By deploying drone
technology with advanced software solutions, we deliver digital inspections models
of the asset, with our bespoke 3D interactive estate managers can integrate and
investigate the structure and assess the state of repair of their asset.
If your looking to reduce annual property maintenance spend
or wish to explore our digital inspection services please get in touch with
On Monday of this week Iprosurv held its first pilot event and it was a pleasure to meet so many of our experienced professional pilots, it never fails to astound me at the level of knowledge and skill that we have in the Iprosurv platform.
So a great big thank you to all our pilots for their support at the event, Iprosurv would not be at the level we are in the market without all of you.
I would also like to thank all of our guest speakers, the feedback we have had from the pilot platform has been amazing and all of you helped the day be a success so my heart felt thanks go out to: Graham Brown (ARPAS); Andrew Robinson (Coptrz; Prof Vares (Sheffield University); Dr Opdam (Clogworks); James Pick (Coptrz).
During the day we discussed the Drone market moving forward, legislation, emerging markets and area of focus, surveying methods and finishing with the Iprosurv 2020 vision, the direction we want to take the company and the new markets we will be entering in 2020.
it was great to see so many of our pilots taking the opportunity to network with other pilots and take the opportunity to grow their own business.
In closing thank you to everyone that attended and supported Iprosurv, and making the day a great success, thank you to you all.